Desktop support at The Judge Group Inc. in Corry, Pennsylvania

Job Description:

Location: Corry, PA

Description:
Our client is looking for a Desktop Support consultant. This is a fully onsite role in Corry, PA.



Job Title: Desktop support




Location: Corry, PA 16407



Required Skills:


• Typically requires technical school certification or equivalent of 2-4 years of relevant experience


• Maintain all required OEM Certifications as directed by Management


• Knowledge of relevant software and hardware systems


• Understanding of ITIL methodologies


• A+ certification is desired


• May require additional customer-specific certifications or training as required


Skills:


• Excellence in communication and customer-facing skills


• Strong oral, written and interpersonal skills


• Ability to follow instructions and processes with minimal instruction


• Ability to lift and or move various computer equipment up to 50 lbs.


• Must own a basic repair kit


Responsibilities:


• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.


• Provide support to client identified VIPs


• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional services skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs

Contact: mdivena@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now