Field Connection Specialist II Marshalltown Iowa Job Type - Full-time
Description ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Speciaist II to join our team.
At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you'll help our team create connections, one person at a time.
The Field Connection Specials II installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages.
Essential duties and responsibilities include but are not limited to: *Set-up service for customers, installing, connecting, or adjusting equipment. *Test equipment to ensure proper functioning. * Travel to customers' premises to install, maintain, or repair electronic reception equipment or accessories. * Measure signal strength at utility pole or customer premises, using electrical test equipment. * Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions. * Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces. * Explain cable service to subscribers after installation and collect any installation dues that are due.
Requirements We are looking for people with: * At least 2 years of experience in install/service in telecommunications or similar industry. * High-school diploma or equivalent GED or work experience * Must have a valid state issued Driver's License. * Ability to run full route of service (scheduled and unscheduled routes) *Understanding of Multiple Dwelling Units (MDU's) *Good Communication Skills: Job Requires effective communication with customers and coworkers. * Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve. *Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction. *Attention to Detail: Job requires being careful about detail and thorough in completing work tasks. It is a plus if you have: * NCTI or SCTE certification * Advance knowledge on signal meters and light meters (MER/BER, OFDM, Packet loss/Throughput)
At ImOn, we'll hook you up. We offer our employees a full benefit package to iclude: * A 401k plan with up to a 4% company match. *Insurance Benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance. *A robust wellness program that offers annual health screenings as well as fitness incentives. * Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.