Operations Work Lead at Chubb in Alpharetta, Georgia

Job Description:

JOB DESCRIPTION

Commercial Insurance Work Lead Position

The Work Leader position has been developed for qualified UAAs who have an interest in pursuing a career in Operations supervision.

Position Responsibilities:
The Work Lead is positioned to be a technical lead reporting into Operations Leadership. (70% Production/30% Leadership)

Book Production Management:

• The Work Lead is responsible for supporting the underwriting process for New and Renewal Chubb Customers for multiple lines of insurance coverages. This position is also accountable for collaborating with team members to achieve growth, profit, renewal retention, service and producer/client management goals for an assigned book of business in the middle market segment of Commercial Insurance. The Work Lead will gather and analyze account information, interpret, and translate data into rating and issuance instructions as well as utilize federal and state compliance and regulatory rules to comply with corporate pricing strategies. In partnership with the Underwriter, the Work Lead will be accountable for documenting a risk narrative that conforms with the corporate audit as well as state market conduct exams. This position demonstrates the highest technical acumen.

Leadership Responsibilities:

Technical/Workflow:

• Demonstrate advanced technical knowledge across multiple customer segmentations. Act as a technical resource to the UAA team on underwriting guidelines and operational process/workflow and compliance. (TPM Review, Workflow Changes, Strategy Memos) Assist with research and troubleshoot systems issues and assist with Quality reviews.
• Develop and execute training modules to support the education of new hires /continuing education of UAA team in conjunction with Field Ops L&D Manager, and act as mentor/coach to those UAAs needing assistance.
• Assist leadership in communication/execution of Operational priorities at manager direction.
• Ability to establish priorities, plan and execute on projects/assignments

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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