Technical Service Representative at Element Solutions in Waterbury, Connecticut

Job Description:

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape

Who are we looking for?

As a Technical Service Representative, you will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self-starter that can work closely and independently with customers, the sales group, and MacDermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Alpha's exclusive line of products.

What will you be doing?

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training when necessary on best practice functions, tests and analysis.
• Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
• Adheres to plant and corporate safety policies.
• May assist in other areas or perform other duties as required by fluctuating business needs.
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer site

Who are You?

Ideally you will have:

• A bachelor's in engineering or relevant industry or equivalent experience
• Travel about 50% of working time

What competencies will you need?

• Excellent written and oral communication skills.
• Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Strong track record of navigating technically through complex organizations
• Timely responses to the customer base, both in communication and on-site visits
• Six Sigma knowledge would be good but not required, company training available

We are we Offering...

Challenge Yourself and Impact the Future - We are committed to solving the complete and evolving needs of our customers through innovation and high-quality standards. We are focused on brining cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards and an appropriate work-life balance.

As part of the MAES Team, you will have ...

• Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
• Innovated work environment where you will be a part of a dynamic and collaborative team.
• Perks and Incentives such as paid parental leave, tuition reimbursement, and opportunities for professional development.

Career Growth

We provide a challenging but rewarding experience to our people – you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.

Equal Opportunity Employer

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

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