Garden Cafe Supervisor - Weekends at Brigham & Women's Hospital(BWH) in Boston, Massachusetts

Job Description:

Schedule hours: Saturday and Sunday 12pm-830pm - and Holidays




GENERAL SUMMARY/ OVERVIEW STATEMENT:



As a member of the Garden Cafe team, in the role as Food Service Supervisor, the individual will be tasked to lead a team that delivers in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



1. Direct supervision of the Food Service Employees.


2. Motivates Garden Cafe Team to provide the best quality food and service to patients, guests and staff.


3. Operates hospital computer system including use Infogenesis UD.


4. Responsible for adherence to cash handling policies and procedures.


5. Responsible for directing and assisting in operational tasks to maintain quality assurance standards for sanitation and safety.


6. Actively involved in the in-service training of employees and orientation of new employees or fill-in supervisors.


7. Contributes and conducts employee performance evaluations. Counsels on disciplinary problems and takes corrective action either informal or by formal documented progressive discipline.


8. Monitor and participate in, according to present criteria, sanitation and safety procedures-including HAACP program.


9. Adheres to departmental and hospital policies and procedures and other food service regulatory agencies at all times.


10. Participates in other duties assigned.



Qualifications

QUALIFICATIONS:



1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to retain and apply training and instruction, to be able to communicate with patients, hospital personnel, and co-workers.


2. Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.


3. Must have computer skills and basic mathematics knowledge, including ability to work with money.


4. Knowledge of Window, Word and Excel spreadsheet is strongly recommended.



SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:



1. Must be pleasant and friendly, flexible, hard-worker, and works well with others.


2. Must have good hand-eye coordination. Overall body coordination. Good span of concentration.


3. Ability to communicate with employees, staff members, patients or general public, to promote and maintain peaceful work conditions.


4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.


5. Must be able to train, implement and enforce new or updated policies and procedures; must be able to motivate, evaluate and counsel employees.


6. Must be able to talk on the telephone and in person to patients, guests and staff in a pleasant, respectful manner.


7. Must be able to take and record food equipment temperatures accurately and appropriately.


8. Must be able to inventory food, supplies and menus and make appropriate adjustments to reduce waste.


9. Must be able to supervise and coordinate a racially and culturally diverse workforce to meet operational deadlines.


 


HOSPITAL WIDE RESPONSIBILITIES:



Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.



EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.