Contact Center Representatives at Kforce Inc in Brea, California

Job Description:

RESPONSIBILITIES:

Kforce's banking client in Brea, CA is seeking several Contact Center Representatives with customer inquiries regarding their online bill pay system. This role will be onsitge Monday - Friday 8:00am - 4:45pm.

Responsibilities:

• Research and resolve issues with Home Banking, Bill Pay and other electronic services


• Respond knowledgably and courteously to questions, concerns and general inquiries about benefits and services


• Providing advice and assistance to support continued customer loyalty and retention of business - either by phone, or via web chat

REQUIREMENTS:

• 1 year of experience in sales/customer service environment


• 1 year of experience answering phones in a fast-paced environment preferably in financial industry


• 1 year of experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer


• Excellent communication and customer service advisory skills


• Proficient computer skills


• Ability to work in a fast-paced environment


• Spanish speaking preferred but not required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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