Customer Service Representative - Spencer, MA (Remote - Eastern Time Zone) at FLEXCon in Spencer, Massachusetts

Job Description:

FLEXCon

Job Category: Customer Service
Requisition Number: CUSTO002262

Posted: October 4, 2024
Schedule: Full-Time | Remote
Location: Remote

Job Details

Description

Join the Flexcon Team!

Flexcon is a purpose-driven innovative company. We are a global, family-owned manufacturer of coated and laminated films and adhesives and our products are used as functional components in manufactured goods and in graphics applications. Since 1956, Flexcon has supplied products for a wide range of industries including packaging, medical devices, automotive, durable labeling and more!

We are currently hiring a Customer Service Representative. This is a full-time remote position, and candidates must be able to work 8:00AM – 5:00PM, Eastern Time Zone. Although this is a remote role, the preference would be to live within commutable, driving distance to our headquarters in Spencer, MA to participate in collaborative meetings and onsite training as needed. We invite you to bring your drive for excellence, collaboration, integrity and respect. These core values allow us to support our culture of problem solving and continuous improvement. Flexcon is passionate about giving employees opportunities for career development and growth which includes dedicating time and resources to training, access to career latices, career development plans and more!

What will you do in this role?

• Responds to customer inquiries received by phone, email and fax. Document interaction in SalesForce.
• Work closely with various departments, including sales, tele sales and the distribution centers.
• Understand product lines and pricing to provide appropriate product recommendations, quotes or samples per customer requests or to resolve information-related complaints
• Responsible for all aspects of order fulfillment from receipt of order through delivery and invoicing while also monitoring existing open work orders and expediting as needed

What does it take to be successful in this role?

• Bachelor’s degree or equivalent business experience (1-3 years previous customer service experience preferred)
• Strong attention to detail and organizational skills
• Ability to multi-task and work in a fast-paced environment with changing priorities
• Basic computer skills, especially Excel, experience working with Salesforce or an ERP system a plus but not required
• Problem solving skills with an ability to think outside the box to identify and address customer needs or complaints
• Excellent verbal and written communication skills with the ability to interact and collaborate cross-functionally
• Private home office or area to work without distractions

What’s in it for you?

• Competitive Compensation & Annual Bonus Program
• Medical, Dental, Vision, and Life Insurance
• Tuition Reimbursement Program
• 401K Match
• Casual Work Environment
• Career Development Opportunities
• And more!

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