Lead, Language Technologies at Gap Inc. in San Francisco, California

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Work with product managers and business users on internationalization (i18n) and/or localization (l10n) to assess the localizability of new and existing systems, identify linguistic needs and formulate business requirements. Work with software engineers and UI/UX designers to design and implement i18n and/or l10n solutions on various new and legacy applications; write technical requirements, make architecture recommendations, provide guidance on translation APIs (application programming interface) and i18n standards, lead system integration projects, and at times write or revise code. Work with vendors of various software systems such as eCommerce systems, CMS (content management system), PIMs (product information system), HR (human resources) systems, ITSM (information technology service management) systems, to evaluate and test their i18n and l10n features and configure them in a way that optimizes the localization business processes Evaluate and assist in selection of i18n and l10n vendors including TMS (translation management system), Machine Translation and LLM (large language model) providers and negotiate custom solution development. Design and roll out localization business processes and lead training for all functions and brands when a software system or a new file type is involved. Support localization project managers and linguists worldwide with setting up localization workflows, configuring TMS and translation plug-ins, report and track their bugs until resolution. Collect i18n and l10n performance data in terms of linguistic quality, process efficiency, and ROI, to identify areas of improvements. Assess translation quality and provide linguistic feedback for one of Gap Inc's main languages at times. Must appear in office 3 days per week. Working from home permissible 2 days per week.


Salary Range: $116,500- $148,500
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

What You'll Do

• Familiarity with Unicode, CLDR (Unicode Common Locale Data Repository), and ICU (International Components for Unicode) libraries;


• Fluency in HTML5 and Javascript and experience in system integration using REST (Representational State Transfer) APIs;


• TMS (Translation Management System) administration including workflow setup, user management, and TM (Translation Memory) and terminology management using XLIFF, TMX, and TBX file formats;


• Configuring and troubleshooting to meet the needs of various TMS users such as translation requesters, localization project managers, translators, reviewers, and terminologists;


• Understanding of website localization process for web CMSs (content management systems) such as WordPress and their translation plug-ins;


• Understanding of software localization process for file formats supporting key-value pair structure such as XML, JSON, CSV, STRINGS, and PROPERTIES and ability to manipulate data in such files;


• Understanding of LSPs' (language service providers) pricing structures for human translation vs. PEMT (post editing of Machine Translation);


• Understanding of localization KPIs (key performance indicators) such as turnaround time, throughput rate, and translation quality and ability to create reports based on statistical analysis of performance data;


• Technical project management: Agile and waterfall project management methodologies, Project management software (Atlassian Jira and Confluence), Analytical skills and data-driven decision making; and


• Cross-functional communication with internal and external stakeholders.

Who You Are

Bachelor's degree or foreign degree equivalent in Computer Science or related field and one (1) year of experience in a software developmentesearch-related role or in the job offered.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.