Customer Integration Analyst II at The Standard in Portland, Pennsylvania

Job Description:

Remote Type: Remote (USA)
Portland, OR
Remote, USA
Time Type: Full time
Requisition ID: REQ005056


Description:

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

Job Summary

• Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of basic to moderate complexity.

• Manage internal and external resources to successfully conduct data change projects of basic to moderate complexity, and data re-implementation projects of basic complexity.

• Manage and perform triage for data issues and inquiries.

• Support team development.

Principal Duties & Responsibilities:

• 35% Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of basic to moderate complexity. This includes:

• Lead customer conversations on file specifications and set expectations for data onboarding and enrollment systems processes.

• Perform business testing on files and provide feedback to customer.

• Coordinate with internal resources in business and IT to ensure timely delivery.

• Configure mapping tools to support services.

• 35% Manage internal and external resources to successfully conduct data change projects of basic to moderate complexity, and data re-implementation projects of basic complexity. This includes:

• Working within a standard framework, implement new data feed billing customers.

• Follow existing processes for establishing small case billing feeds and basic complexity full billing integrations.

• Make process improvement recommendations.

• 20% Manage and perform triage for data issues and inquiries. This includes:

• Manage basic to moderate complexity data issues.

• Perform research, demonstrate critical thinking to identify the source of issue, coordinate with internal business SME’s to assess impacts and communicate with stakeholders

• Partner with teammates to review amendments for integration impacts and assess whether data change is needed

• 10% Support team development, including but not limited to:

• Recommend new processes or procedures to improve customer experience and increase efficiency

• Participation in identifying best practices.

• Support and influence successful development of new team members. This includes mentoring, proactive coaching, training and ensuring quality delivery.

Skills and Background You’ll Need

Experience:

• 3 – 5 years of progressively responsible experience in systems administration, group insurance benefits, customer-facing project management or the equivalent combination of education and/or relevant experience.

• Fundamental proficiency in Microsoft Excel.

• Basic/fundament proficiency in the following is preferred: Database querying applications such as SQL Server and TOAD, and understanding of basic database concepts

Education: Bachelor’s degree in Business, Information Systems or related field.

Key Behaviors of a Successful Candidate

• Improvement Mindset: Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.

• Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.

• Driving Success: Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Why Join the Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off

• A supportive and responsive management approach

• Opportunities for career growth and advancement

• Paid time off to volunteer

• An employee giving program that double matches your donations to eligible nonprofits and schools

• Much more!

#LI-REMOTE

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

$62,750.00 - $92,000.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

About Us:

The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on LinkedIn.

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