Technology Analyst at Infosys Limited in Orlando, Florida

Job Description:

Infosys is seeking an Onsite Desk Side Support Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:
• Candidate must be located within commuting distance of Orlando, FL, or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2 years of Information Technology experience
• At least 2 years of experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
• Microsoft Client OS (Win7,8,10,11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Smart Hand Support in Network & Server devices (Basic)
• Patch Management
• Lead the Regional IT Team for technical queries and additional support.
• Windows Client Administration
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic Expertise in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies.
• Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 support, migration & deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.