Healthcare Custormer Service Rep - Overland Park, KS at Roth Staffing Companies in Overland Park, Kansas

Job Description:

Our client, located in Overland Park, KS, is looking for several Healthercare Customer Service Reps. This company helps patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product.


Pay: $21/hr


Start date: 10/14



This position is - On- Site...with potential to work from home



Shifts for 10/14:

• M-F 9:30am-6pm (1 hour lunch)


• M-F 10:30am-7pm (1 hour lunch)

Responsibilities:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.


• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.


• Enroll new customers to Patient Services.


• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.


• Complete various special projects as required.

Experience preferred:

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.


• Experience working in a health care/pharmaceutical industry environment.


• Previous work experience in Specialty Pharmacy or Customer Service in a medical related role is preferred.


• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills.


• Understanding of challenges associated with patients medical condition.


• Ability to function in a high-volume, fast-paced environment.


• Dependable and strong work ethic.


• Ability to accept and implement feedback and coaching.

*Must pass background check



All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now