Technical Writer at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The primary responsibility of the Technical Writer will be to support the Strategic Planning and Business Development department with a wide range of written materials. This is a highly visible role that works with individuals throughout the company including with senior leadership, business development, and operational subject matter experts (SMEs) to write, edit, review, and produce documents. Work products vary from contract deliverables, technical change orders, reports, proposals and white papers. Must be able to synthesize material from multiple sources into one cohesive voice and concept.

Education & Experience

Required:

• Bachelor's degree from an accredited college or university
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Experience conducting internal and external research to ensure accuracy/consistency of documentation and use of proper terminology
• Strong working knowledge or experience with Microsoft Office products, including Word, Excel, and PowerPoint
• Experience writing, reviewing, and editing requirements and specifications for Federal contract
• Knowledge of Federal acquisition terms and concepts
• Meticulous attention to detail and effective professional work products
• Ability to develop templates and provide formatting/desktop publishing for work products
• Ability to create compliant, compelling responses
• Minimum of five years of experience gathering, analyzing, and composing technical information
• Minimum of five years of experience writing, reviewing, and editing requirements and specifications for Federal contracts

Preferred:

• Experience with Microsoft Teams and SharePoint
• Ability to create associated graphics, charts, tables, appendices, and other information in support of written materials
• Experience working with SMEs to develop graphic ideas and create the graphic

Key Responsibilities

• Conduct research and ensure the use of proper technical terminology.
• Interview subject matter experts to draft responses in a concise and logical manner that meets requirements.
• Translate technical information to clear, readable documents to be used by technical and non-technical personnel.
• Organize material and write descriptive copy according to established standards regarding order, clarity, conciseness, style, and terminology.
• Develop, write, and edit functional descriptions, specifications, special reports, or any other customer deliverables and documents.
• Learn the business content and contract requirements. Organize work products, communicate and collaborate with team members and meet deadlines.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Sense of ownership and pride in your performance and its impact on TriWest's success.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, social media, analytics software, SEO tools and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Proficiency in social media (Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.), analytics data, and SEO. Expert in critical thinking, problem solving, collaboration skills, and ability to present and sell solutions to various stakeholders.

Working Conditions

Working Conditions:

• Standard work schedule, with occasional weekend or nighttime work
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $78,000- $100,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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