Head of Information and Records Management at Group 1001 in Zionsville, Indiana

Job Description:

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.


Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.



Head of Information and Records Management



In this highly visible position, you will be responsible for the enterprise-wide development and management of records and data management policies and practices for a growing, diversified insurance group comprised of life and annuity, property and casualty, and health insurance business units. Reporting to the Chief Risk Officer for Group 1001, you will lead the organization's records information management (RIM) function to ensure compliance with legal and regulatory requirements based on industry best practices.


As Head of Information and Records Management for Group 1001, you will develop, manage, and deploy the policies, procedures, training, and systems necessary to support and continuously improve a comprehensive information governance program. This position will have firm-wide responsibility for the day-to-day oversight and governance of both electronic and physical records, including the identification and management of applicable retention periods and schedules, compliance with legal hold notices, and the implementation of records disposition protocols and processes.



Primary Responsibilities:

• Develop and implement a strategic plan for the RIM program


• Design, build, recruit, and appropriately resource the RIM function


• Develop and maintain information governance standards and protocols, including a written information governance, records retention, and information classification and security policy


• Develop and implement policies related to data risk management, including policies and procedures governing the routine and systematic disposition of records and compliance with litigation hold notices


• Collaborate with the information technology, information security, and information technology governance functions on projects that relate to data management, security, transfer, and storage


• Propose and participate in the evaluation of new data and records management technologies and software solutions to help manage both structured and unstructured data


• Develop, implement, and oversee record retention schedules


• Stay current with financial services and insurance industry trends, technologies, and standards, as well as federal and state regulatory obligations as they relate to information governance


• Participate in various enterprise risk committees and the third-party vendor risk management process as appropriate to identify and mitigate internal and external risks associated with records management


• Interface with the business units' Chief Legal Officers and Chief Compliance Officers to identify legal and regulatory requirements related to records management, and to respond to periodic examination, investigation, and discovery requests


• Promote the increased use and reliance on electronic versions of business records over physical records to reduce the overall paper inventory retained by the business units


• Develop training materials and educate personnel on records management best practices, including the identification of business records and the appropriate handling of business records


• Act as principal contact for the RIM program's related vendors and ensure that such vendors' service level agreements are being fulfilled


• Oversee and manage off-site physical storage solutions


• Travel to various office locations, as necessary

Qualifications:

• BA or BS degree required; Master's degree preferred


• Certified Records Manager (CRM), Information Governance Professional (IGP), or similar certification preferred


• Strong, proven leadership skills acquired from at least eight years' RIM experience required

• Strong team building skills and experience leading project teams


• Experience with records management systems and document management systems; familiarity with RecordPoint and/or Virgo solutions is a plus


• Experience with the governance of Microsoft 365, especially Outlook, SharePoint, and Teams, and file shares strongly preferred


• Experience in supervising, mentoring, and developing staff


• Knowledge of principles and practices for electronic records management


• Experience developing and implementing information governance policies and procedures required


• Excellent communications skills, both verbal and written, with all levels of a professional services organization


• Knowledge of imaging and scanning technologies preferred


• Ability to organize workload effectively and operate within tight timeframes


• Ability to work collaboratively and build consensus across multiple business units, departments, and offices


• Strong problem-solving skills and attention to detail


• Demonstrated ability to learn new technologies quickly


• Ability to work independently, with minimal supervision


• Previous RIM experience in a financial services organization, supporting a multi-office environment, preferred

Benefits Highlights:



Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.


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