B&D Laser Technician Trainee at Stuller Service Centers, Inc. in Cranston, Rhode Island

Job Description:

Become a member of our Customer Experience team and help jewelers all over the world make moments that matter happen for their customers. The Laser Technician Trainee responsibilities include customer first service and support experience, as well as maintenance, repair and delivery of the laser equipment in a fast-paced, exciting environment.

Key Responsibilities:

Answer customer phone calls and emails
Work with customers to test, troubleshoot, and repair equipment
Lifting on a regular basis to crate and uncrate shipments
Establish relationships with inside specialists and experts to ensure an integrated experience for customers
Capture customer information and utilize intelligence in Salesforce.
Flexibility with work schedule, tasks, and assignments.
Flexible travel schedule, some overnight travel
Drive company van
Travel (primarily via driving with some flying involved) to current and prospective customers' locations

Basic Qualifications:

High school diploma or equivalent
Valid driver's license and good driving record, including drug screen and background check
Excellent communication skills via telephone, email, and in-person conversation
Customer centric with an ability to quickly recognize and address customer service and experience challenges.
Ability to multitask and respond quickly in a fast-paced environment.
Ability to work independently and within a team environment
Technically and mechanically inclined with the ability to learn/understand circuitry and mechanics
Coachable with a positive attitude and strong work ethic

Preferred Qualifications:

Ability to operate a forklift
Previous technician experience

Additional Information:
B&D Sales Corporation: A Stuller Company
B&D Sales of Cranston, Rhode Island was established in 1984 on the belief that excellence in laser equipment sales and support is vital to the jewelry industry. In 2018, B&D became a Stuller company, and the team remains committed to going the extra mile every time to deliver the highest standard of customer service. B&D employs a team of highly qualified technicians that offer their expertise in diagnostics, maintenance, and knowledge of vital equipment. The team is continuing to grow, and recently moved into a new, larger facility to better serve our customers!

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.
Stuller Is a Certified Great Place To Work®!
Stuller is proud to receive this prestigious recognition by the global authority on workplace culture, employee experience, and leadership excellence. We are committed to fostering a supportive and thriving workplace for our employees.