Hybrid A&C Manager II at Crowley Personnel LLC in Jacksonville, Florida

Job Description:

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

SUMMARY: Responsible for full life cycle of shipment including managing customer relationship, securing capacity, negotiating rates and ensuring successful execution of shipments, while driving digital engagement.

GENERAL RESPONSIBILITIES: Responsible for driving growth within assigned customer portfolio. Serve as liaison between carrier sales and customer. Responsible for finding carriers for designated shipments. Develop and maintain strong relationships with carriers. Fulfill shipments with the lowest cost and best service carriers. Responsible for rate negotiation with carriers. Ensure operational execution. Communicate performance expectations to carriers for each shipment. Participate in carrier business reviews as needed. Review carrier service performance and identify service improvements. Uses best practices and knowledge of internal and/or external business issues to improve products and/or services. Handle problem resolution and customer communications. Acts as a resource for colleagues with less experience; may direct the work of other team members. EDUCATION: High school diploma or equivalent required. Bachelor's degree in business, transportation or a related field preferred.

EXPERIENCE: 1-3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations or related experience.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook, Powerpoint and Word. Experience with data analytics tools/languages (for example, Power BI, Tableau, SQL), customer relationship software (for example, Salesforce) and project management software (for example, Smartsheets) preferred.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Familiar with logistics and transportation principles, concepts and methodologies, moving product via various modes, cost analysis and resource optimization.

JOB SCOPE: Position impacts a single business unit/segment.

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.