Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.
Under general supervision, provides the delivery of excellent customer service to clients and company personnel by greeting and directing visitors, directing incoming telephone calls, forwarding messages, coordinating conference room reservations and other miscellaneous duties as assigned. Works professionally, collaboratively and cooperatively with others in a team-oriented environment which strives to exceeding customer expectations. This position will represent Datasite at the front line.
Ideal candidate will have extensive customer service experience. Basic knowledge of MS applications (Word, Excel and Outlook) and light facility knowledge is also desired.
Role and Responsibilities:
As the first point of contact for Datasite, professionally manages and provides an excellent first impression to callers, visitors, customers and employees by answering telephone inquiries and greeting visitors in a professional, efficient and friendly manner.
Serves as office ambassador to employees and visitors alike.
Ensure the entire office, including conference rooms and public areas are well maintained
Maintains organization security by following procedures; maintains daily visitor log and issues visitor badges.
Manages all aspects of the office including, but not limited to, office maintenance, receiving and distribution of mail, ordering office supplies and maintaining office equipment
Develops and maintains relationships with building management services, vendors, caterers, and Datasite groups to facilitate work
Initiates facility repair requests with building management and/or outside vendors and follows up through completion, working closely with the Facilities Manager on contracts, etc.
Responsible for setting up/breaking down large meetings, ordering catering for meetings, helping to organize employee events, restocking kitchen/pantry areas and ensuring it stays organized and clean
Assists with onboarding of new employees/contractors
Ensures knowledge of staff movements in and out of the organization, managing office floorplan and seat assignments
Maintains schedule of client conference rooms
Assists with executive and other internal meeting requests as needed.
Exercises independent judgement in the completion of tasks and overall works with little supervision
Positive attitude with a strong customer service orientation
Superior organization skills; ability to multitask and prioritize responsibilities
Strong attention to detail
Must be highly dependable, and possess excellent written and verbal communication skills
Team player dedicated to working cooperatively and seamlessly with the entire executive organization as needed
Always looks and acts professional in our business casual work environment and has an unflawed ethical compass
Maintains confidential information
Effectively communicate at all levels
Technology savvy and able to quickly learn various platforms as needed
Education and Experience:
High school diploma
2-4 years strong customer service experience
2+ years of office management and leadership experience in a fast-paced environment
2+ years of experience using Microsoft applications-Word, Excel, PowerPoint and Outlook
The base salary range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, each candidate's compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. Datasite reserves the right to modify this pay range at any time.
Salary Range - $38,124 - $60,060
As a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.