Job Description:
Location: St. Albans, VT
Description: Our client is currently seeking an IT Support
Job Title:
Desktop Support
Location:
Burlington, VT
Position Type: 6 Months Contract (Possible Hire)
Required Skills:
- Typically requires technical school certification or the equivalent of 2-4 years of relevant experience
- Knowledge of relevant software and hardware systems
- A+ certification is desired
- Service Now ticketing system (SNOW)
- Know how to set up iPhones for end users
- Have an experience with industrial sites
- Know how to repair PCs on some level, troubleshooting printers
- Quick thinker, solution resolver
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written, and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional service skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Contact: shabeeb@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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