Senior Operations Research Support Specialist at Mass General Brigham in Somerville, Massachusetts

Job Description:

About Us



As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, MGB supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.


We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.


Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.



General Overview



Mass General Brigham Supply Chain, a department within Mass General Brigham Finance, is committed to managing a progressive supply chain continuum. Driven by accountability, ethics, and fiduciary responsibility, we support the Mass General Brigham mission through operational Excellence.


Supporting a $3.5 billion Supply Chain, the incumbent will be the first point of contact to customers regarding the Procure to Pay process for 14 Institutions, including Massachusetts General Hospital and Brigham and Women's.



Principal Duties and Responsibilities

• Responsible for successful completion of all Operations Support Specialist Position duties in addition to the below:


• Point of contact (POC) for Research requests and inquiries (i.e., audits, supporting documents, ad-hoc inquires on the procure to pay process, etc.)


• Works directly with the Research Consultant from PWC to provide intel in reconciliation of Research Audits


• Works to support SCM in the Open/Close Research Project Controls


• Responds accurately and timely to inquiries/complaints by dissemination of information through telephone, written correspondence and in person, thus ensuring customer satisfaction.


• Generates computer and manual data to identify/correct root causes of customer problems.


• Keeps current on customer trends and issues and recommends appropriate action to key management.


• Is a model of Service Excellence to demonstrate appropriate and professional behavior. Ensures proper communication and collaboration within the department, across the MGB network, and with external customers, in keeping with the MGB Finance Service Excellence Guiding Principles.


• Responsible for maintaining the "Travel" email box and travel related inquiries via call and tickets used to answer corporate travel related services.


• Maintains Egencia profile maintenance for travelers and travel arrangers. Performs regular profile audits to ensure data is accurately entered in the system.


• Works with travel suppliers to ensure contemporaneous software knowledge for utilization and relationship for obtaining reports and back up of transactions.


• Additional duties as assigned by department management.

Qualifications

Qualifications:

• Bachelor's degree or equivalent work experience and training required.

Skills/Abilities/Competencies

• Must be able to present clear, concise oral and written reports to upper management.


• Incumbent must possess a solid understanding of Mass General Brigham and Supply Chain Logistics.


• Requires extensive experience and knowledge in a strong customer support environment.


• Knowledge of computers and computerized operations is crucial.


• Sophisticated Knowledge of Microsoft Excel is required.


• Must have shown experience in effectively handling a large workload.


• Sophisticated analytical skills are required.


• Proficient in purchase to pay processes


• Organization skills are critical.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now