Epic Clinical Business Analyst at Mass General Brigham in Somerville, Massachusetts

Job Description:

The Opportunity



At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.


Under direction of the MGB Medical Group Ambulatory Digital Manager, the Teammate in this role will focus on the Epic Clinical Applications of Ambulatory and Cadence to support the outpatient clinics associated with MGB Medical Group. This role consists of remote supports of trouble tickets, telephone support, remote sessions, along with at-the-elbow support in offices and patient care areas. The individual in this role will:


Primarily function in a support-based role working with end-users through normal business hours, and will participate in an overnight, weekend, and holiday on-call rotation.


• Teammate must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff


• Teammate will create and maintain training and communication materials as it relates to Epic Ambulatory and Epic Cadence application changes to assist end users


• Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies


• Conduct formal presentations and prepare presentation for project level work


• Complete work assignments in accordance with established timelines


The Clinical Business Analyst II works with users to understand complex clinical and business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.



Principal Duties and Responsibilities



• Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials.


• Identify and resolve complex issues, escalating as needed for timely resolution.


• Provide high quality service to users, according to defined service level agreements.


• Create and run reports as needed using tools such as Epic Reporting Workbench.


• Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.


• Understand user requirements; translate these into functional requirements and assist user with submission for software updates.


• Develop and execute user acceptance testing plans including creation of test cases.


• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.


• Participate in team meetings to discuss team and project activities, issues, changes, and communications.


• Assist in identifying and recommending best practices for business analysis, training, and end user support functions.


• Use recognized project management tools and methodologies


• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration


• Other duties as assigned.



Qualifications

Qualifications



• Bachelor's Degree in Business, Information Technology, Healthcare, or a related field required


• Five or more years of healthcare information technology experience with knowledge of clinical systems


• Epic Certification desired or must obtain Epic training as outlined by program requirement


• A combination of education and experience may be substituted for requirements



Working Conditions

• This is a hybrid position, working from home about 3-4 days a week and the other 1-2 days a week onsite at practices we support which range as north as Pentucket Medical Region, North Shore, down through MetroWest like Newton / Waltham, and as south as Harbor Medical in Pembroke, Hingham, Weymouth.


• Must travel to Boston and surrounding areas, MGB sites include and are in Middlesex, Suffolk, Essex, Plymouth, Norfolk, Barnstable counties


• MGB sites and Practices we serve for the on-site requirement include and ranges all over Massachusetts with practices in the North Shore (Pentucket area) down to South Shore (Hingham, Pembroke, Scituate, etc).


• The sites we support are all of the MGB Medical Group. There are 300+. Some of them include MGB Urgent care, North Shore Physicians group, Newton-Wellesley Physicians group, Mass General Brigham Integrated Care, and some MGB Community Physicians locations.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now