Assistant Front Desk Manager at Shaner Hotel in Aventura, Florida

Job Description:

ABOUT THE TEAM



Shaner Hotel Group has an amazing opportunity at our 208-room, full-service Hilton Aventura Hotel. The Hilton Aventura is a stunning property, that magnifies the beauty of women, diversity, and culture. This 4-star hotel has so much to offer, for our guests and associates alike. The Hilton Aventura is home to the incredible Gala Restaurant, Muse Bar, revolving art exhibition and elegant banquet space. Whether you are just starting out in your hospitality career or have multiple years of experience, the Hilton Aventura is the perfect opportunity for growth and development.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Help train and develop hotel team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Other duties as assigned.

Responsibilities



Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.



Qualifications

• Minimum 1 year of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• ONQ PMS Experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

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