Administrator- Service/Repair (Cincinnati) at ThyssenKrupp Elevator Corporation in Cincinnati, Ohio

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Administrator- Service/Repair in Cincinnati, OH.

Responsible for coordinating with the Operations Managers, Mechanics, Peers and Sales Representatives in supporting branch functions.

ESSENTIAL JOB FUNCTIONS:

• Perform Install Base maintenance as needed. Releases safety inspection tickets and creates admin tickets


• Update on call lists and communicates information to District Dispatch


• Run and review reports for service manager, including Risk, WIP, Routing, TK Exact and Missed Visits


• Assist mechanics with ITS downloads, PDA troubleshooting, brochures and tools


• Assist managers with safety meetings and maintains documentation


• Assist service manager with a review of weekly pre-invoicing reports


• Create parts requisitions and receives parts. Reviews weekly report of un-received invoices


• Review invoice on-hold reports and works with Regional Procurement Department to correct


• Perform research for Service Manager; which may include running Account History reports, missed service reports, sick unit reports, researching billable calls


• Ensure that all non-billable repairs are sent to the regional repair administrators for input


• Provide manpower scheduling to regional repair administrators and informs them of scheduling changes and urgent repairs


• Participate in weekly repair back log meetings with managers, sales and regional repair administrators


• Assist Repair Superintendent with customer communication prior to scheduling repair work


• Send copy of down payment checks to district AR and actual checks to Atlanta


• Assist with the recovery of outstanding AR items as necessary


• Finalize returns for repairs and assists with T & M repairs


• Perform other duties as assigned

• A High School diploma or equivalent is required


• Knowledge of elevator service and repair administration preferred


• General business knowledge normally acquired through two plus years of equivalent combination of education and experience


• Contract administration experience, preferred


• Good attendance record and strong customer service skills


• Team-player with strong communication skills


• Strong computer skills and understanding of Word, Excel, Outlook and Oracle based programs

• A High School diploma or equivalent is required


• Knowledge of elevator service and repair administration preferred


• General business knowledge normally acquired through two plus years of equivalent combination of education and experience


• Contract administration experience, preferred


• Good attendance record and strong customer service skills


• Team-player with strong communication skills


• Strong computer skills and understanding of Word, Excel, Outlook and Oracle based programs

TK Elevator is currently seeking an experienced Administrator- Service/Repair in Cincinnati, OH.

Responsible for coordinating with the Operations Managers, Mechanics, Peers and Sales Representatives in supporting branch functions.

ESSENTIAL JOB FUNCTIONS:

• Perform Install Base maintenance as needed. Releases safety inspection tickets and creates admin tickets


• Update on call lists and communicates information to District Dispatch


• Run and review reports for service manager, including Risk, WIP, Routing, TK Exact and Missed Visits


• Assist mechanics with ITS downloads, PDA troubleshooting, brochures and tools


• Assist managers with safety meetings and maintains documentation


• Assist service manager with a review of weekly pre-invoicing reports


• Create parts requisitions and receives parts. Reviews weekly report of un-received invoices


• Review invoice on-hold reports and works with Regional Procurement Department to correct


• Perform research for Service Manager; which may include running Account History reports, missed service reports, sick unit reports, researching billable calls


• Ensure that all non-billable repairs are sent to the regional repair administrators for input


• Provide manpower scheduling to regional repair administrators and informs them of scheduling changes and urgent repairs


• Participate in weekly repair back log meetings with managers, sales and regional repair administrators


• Assist Repair Superintendent with customer communication prior to scheduling repair work


• Send copy of down payment checks to district AR and actual checks to Atlanta


• Assist with the recovery of outstanding AR items as necessary


• Finalize returns for repairs and assists with T & M repairs


• Perform other duties as assigned