The Mortgage Fulfillment Manager acts as a key contributor in workflow management, new initiatives, process development and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team.
The Mortgage Fulfillment Manager will:
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
Support, recommend and implement technology initiatives
Be responsible for communicating monthly results to Management on departmental performance objectives
Act as the main point of escalation for all issues within the function
Perform capacity and staff planning to ensure adequate service levels are met
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Bachelor's degree or equivalent work experience
5+ years of relevant work experience
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Mortgage experience is a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.