LaSalle Network is partnering with a privately-owned health information technology vendor. They provide practice management and revenue cycle management solutions. Our client is in search of a Vice President, Global Client Support, who will play a critical role in leading and shaping the client support strategy of the organization. This executive will be responsible for overseeing the client support teams, ensuring exceptional service delivery and driving transformational improvements in the client experience. The ideal candidate would have a healthcare technology background, experience managing global teams and an unwavering passion for improving the client experience.
Vice President, Global Client SupportResponsibilities:
Develop and implement a comprehensive global client support strategy aligned with company goals
Provide regular updates to executive leadership on support metrics and initiatives
Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center
Represent the voice of clients with other stakeholders across the company to ensure their needs are represented and heard
Lead, mentor and develop a high performing client support team
Build and maintain strong relationships with key clients; act as an escalation point for critical client issues
Foster a culture of excellence, accountability and continuous improvement
Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes and other needs as they arise
Vice President, Global Client SupportRequirements:
10+ years of experience in client support or customer service, with 5+ years in a leadership role
Must have experience in the healthcare technology industry
Experience working with and managing global teams and strategies
Bachelor's degree in business, healthcare management or a related field; MBA or advanced degree preferred
Proven track record of developing and executing successful global client support strategies
Proven track record of successfully leading and managing large client support teams including near shore and offshore resources
Strong understanding of healthcare technology solutions and their application in healthcare settings
Strong analytical and data-driven problem-solving skills
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Stephanie Moncada Principal LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
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