Printech is a 35 year old company based in Doral and servicing Financial institutions , government agencies and treasury boards in 25 countries. We recently launched our latest SAAS know as www.GetCashCloud.com.
Responsibilities
1. Communication Skills:
- Excellent verbal and written communication skills to interact effectively with customers.
- Ability to simplify complex information and explain it clearly to customers of all backgrounds.
2. Customer Relationship Management (CRM):
- Proficiency in using CRM software (e.g., notion / Pipedrive) to track customer interactions and maintain records.
- Experience with customer lifecycle management.
3. Problem-Solving Abilities:
- Strong analytical skills to identify customer issues and provide timely, effective solutions.
- Ability to think critically and creatively when resolving customer challenges.
4. Empathy and Customer-Centric Approach:
- A genuine desire to help customers succeed and enhance their experience.
- Active listening skills and an ability to understand and anticipate customer needs.
5. Product Knowledge and Technical Proficiency:
- Ability to learn and stay up-to-date with product updates and features.
- Technical proficiency to guide customers through troubleshooting processes.
6. Time Management and Multitasking:
- Ability to manage multiple customer accounts and prioritize tasks effectively.
- Excellent organizational skills to handle customer inquiries, follow-ups, and feedback simultaneously.
7. Collaboration and Teamwork:
- Ability to work cross-functionally with sales, support, and product teams to ensure customer satisfaction.
- Strong interpersonal skills to collaborate with colleagues and address customer concerns promptly.
8. Data-Driven Decision Making:
- Ability to analyze customer data and use insights to drive improvements in customer satisfaction.
- Experience using data to recommend actionable steps for customer growth and retention.
9. Adaptability and Resilience:
- Ability to adapt to changing customer demands and evolving company products.
- Resilience under pressure, maintaining a positive attitude even during challenging customer interactions.
10. Sales Awareness and Upselling:
- Knowledge of upselling and cross-selling techniques.
- Ability to identify customer growth opportunities and recommend additional products/services that meet their needs.
Qualifications
- Formal training in, Marketing, Communications, or related field (or equivalent experience).
- **Fluent in both written and verbal Spanish** and English required.
- 2+ years of customer-facing experience in Customer Success, Account Management, or Sales.
- Strong problem-solving abilities and experience in resolving customer issues.
- Demonstrated ability to build strong customer relationships.
- Willingness to work a "hybrid schedule" : 75% in office, 25% remote.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong interpersonal and communication skills with a customer-first mindset.
- Comfortable with remote collaboration tools
- Adaptable and able to handle changing customer needs and evolving products.
- Proven track record of upselling or identifying growth opportunities for customers.