Customer Service Technical Representative - Aluminum Can
We're looking for a Technical Representative with Customer Service & Aluminum Can experience. The position reports to the Customer & Product Quality Assurance Manager.
Position is responsible for customer technical service for aluminum can-sheet product.
Key Qualifications
5+ years of Aluminum can & lid manufacturing knowledge
Data analysis and problem-solving skills
Rigid Container Sheet (RCS) manufacturing process knowledge
RCS metallurgy knowledge
Negotiations skills
Has strong interpersonal skills and works well with Customers.
Outgoing
Represent them well
Technical face that they get to know and work closely with Quality & Commercial organization.
Must be able to travel when needed (about 25%, can be more).
Key Responsibilities
This position interacts with plant personnel and customers to resolve product-related technical issues.
The position leads efforts to problem-solve product performance issues and to determine root causes and provides information to the manufacturing locations to facilitate root cause problem-solving.
In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
Identify, drive, and/or facilitate product changes through commercialization.
Works with customers during process upset conditions; minimize financial impact.
Resolve customer quality issues efficiently and process claims.
Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for the company and the customer.
Establishes relationships at various levels at customer plants.