Design, develop, manufacture, and sell lifestyle electronics
Iconic and cutting-edge brands in their portfolio
Title: Operations Analyst
Location: Midtown Manhattan (hybrid with 2 days in office, 3 remote)
Experience level: 3+ years in supply chain/operational functions
Salary: $65K-$75K + bonus
Responsibilities
Processes orders for outbound shipments and returns through ERP system.
Plan and coordinate shipments between the warehouse and Customers
Track shipments from initial stages thru final delivery with carrier.
Update teams on order exceptions, and updates.
Submit portal and EDI ASN, and Invoices through 3rd party Portal and/or EDI system
Works with the warehouse to ensure timely shipping and accuracy of order shipment.
Provide transportation quotations to customers and Regional Sales Managers
Prepare commercial documents for international shipments
Charge customers for prepay shipments.
Catalog Updates within respective vendor portals
Sending product samples to vendor accounts
Chargeback research and dispute
Monitor Inventory levels within respective vendor portals
Analyze and provide forecast improvements where necessary
Perform other Support functions and roles as needed
Ad hoc support for Operations Team on IT and system improvement projects
Qualifications
Bachelors in Supply Chain, Operations or Customer Service or 3 to 5 years relevant supply chain experience in operational or consulting roles
Strong understanding of end-to-end supply chain concepts and financial acumen
Strong interpersonal skills and ability to influence internal and external team members to get results
Experience and knowledge of musical instrument retailers and portals (i.e. Musician's Friend, Sweetwater, Guitar Center, etc.)
Strong quantitative, analytical and critical thinking skills with demonstrated use of data analysis and metrics to drive decision making and continuous improvement
Experience with ERP systems (Microsoft Navision experience a plus!)
Intermediate to advanced knowledge of Excel
Detail orientated with the ability to prioritize, analyze, and interpret results
Self-starter, opened to digging deeper or seeking answers within our data with minor oversight from leadership
Excited to work in a fast-paced and ever-changing environment
Enjoy working in a team environment and helping others succeed