General Manager - HVAC/Plumbing Commercial Service
Company Overview
Our client is a leading Commercial Plumbing, HVAC, and Electrical Company, headquartered in Northeastern MA. With over 45 years of experience, they service all types of commercial facilities across the Merrimack Valley.
What Makes You A Good Fit?
Lead - Hire and coach Mechanical & Plumbing Solutions Sales Reps & Project Solutions Sales Reps to achieve company sales goals.
Manage - Oversee the sales, accounting, and service department.
Support - Support the organization's maintenance base and T&M goals through financial oversight of maintenance agreements, time and material work, in addition to building and managing the sales team and supporting the operations team.
Budget - Oversee the division's P&L, operating costs, and financial statements.
Role & Responsibilities
Meet planned growth, profit, maintenance base, and customer retention goals through leadership and management of staff. Implement proven processes and systems while redeeming customer obligations in a timely, cost-effective, high-quality manner
Redeem annual plan in bookings, activity, sales cost, G&A cost, sales headcount, actual gross profit, maintenance base, and net operating income through leadership and management of staff in specific assigned markets.
Knowledgeable understanding of systems for both project and maintenance agreements. Able to effectively price and recommend maintenance programs. Train, direct, and evaluate staff regarding systems knowledge to minimize risks.
Understand customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct, and evaluate staff in the development and implementation of effective sales strategies.
Train, direct, and evaluate the sales force to achieve annual booking goals. Participate with the sales force in the development and implementation of sales campaigns, programs, and procedures. Support staff in the use of sales tools. Provide direct sales assistance on key accounts.
Evaluate the current market (i.e., market share, geography, customer service mix, etc.). Identify new markets. Develop and execute a plan for market penetration that assures the attainment of profit goals. Assign sales force.
Train, direct, and evaluate staff to promptly and efficiently resolve customer complaints. Participate with other unit personnel in the resolution of customer complaints where necessary.
Train, direct, and assist the sales force to increase existing customer maintenance coverage and/or services.
Requirements
Bachelor's Degree strongly preferred, High School Diploma or GED is required.
Minimum ten (10) years of HVAC service-industry experience.
Minimum five (5) years of experience managing people, ideally managing managers of people.
Previous experience and knowledge of HVAC designs, HVAC maintenance & project sales, applications, and energy-saving solutions a big plus.
Strong leadership and hands-on team-building qualities.
P&L experience
Compensation & Location
This position will be based out of Northeastern MA. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that includes a base salary, bonus plan, company vehicle, 401K with company match, and comprehensive healthcare benefits.