Customer Service Representative
at Proliance Consulting
in
Federal Way,
Washington
Posted in Other about 5 hours ago.
Type: full-time
Job Description:
Mission
The Guest Services Representative, Tier 1 requires heavy phone communication with
customers, utilizing a variety of software tools to navigate customer accounts, process
online sales and returns.
Key Results Areas
? Provide extraordinary customer service for all inquiries on products and services.
? Sell product and place guest orders in our computer system.
? Follow-up on customer inquiries not immediately resolved.
? Recognize, document and escalate guest concerns to the Team Leader or Manager.
? Coordinate the credit approval and fulfillment of all online orders.
? Demonstrate a sense of urgency.
? Maintain customer confidentiality.
? Work collaboratively in team environment to achieve customer, team, department, and
line of business commitments
? Other special projects as requested by Team Leader/Manager.
Experience, Talent, Education
? High school/GED Diploma.
? 1-3 years of customer service, phone, and/or online experience required.
? Customer-focused attitude - a customer advocate
? Demonstrated customer relationship and interpersonal skills.
? Data entry - attention to detail and accuracy.
? Demonstrate professional demeanor and portray company core values.
? Demonstrate clear and professional communication skills - written and verbal.
? Use a variety of computer programs and systems, at an intermediate level including:
Word, Excel, Email, and Internet.
? Intermediate typing skills.
? Effectively work as a team player.