Imagine the innovation and expertise behind the world's leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.
With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.
Position Summary
The Customer Service Representative manages client accounts and supports both supply chain and commercial teams, based at our West Nyack, NY facility.
Essential Functions
Develop, issue, and have weekly communication with clients utilizing open order reports
Process and manage customer orders from order entry, raw material procurement, planning/production, quality status, and lastly shipment
Verify order accuracy, pricing, lead time and coordinate any necessary changes with clients directly
Provide exceptional customer service and support to ensure customer satisfaction
Partner with Project Management team following product development to ensure successful transition to replenishment order
Work with various internal departments confirming proper communication, time mgt, documentation, product scheduling, troubleshoot issues & finalize orders.
Manage customer complaint flow from entry, return, rework, and shipment
Other duties as assigned.
Job Qualifications
Bachelor's degree preferred in Business Administration, Supply Chain Management, or a related field
3+ years of experience in manufacturing, ideally within the cosmetics industry
Proficiency in Microsoft Office; SAP experience preferred
Strong organizational and follow-through skills
Ability to multitask and prioritize effectively
Excellent customer service and maintenance skills
Effective time management abilities
Outstanding interpersonal communication with both internal teams and external customers
Team-oriented with a commitment to company values
Job Benefits
Health Insurance: Comprehensive medical, dental, and vision coverage
Retirement Plans: 401(k) plan, often with company matching
Life Insurance: Coverage for employees in the event of death or disability
Paid Time Off (PTO): Vacation days, sick leave, and personal days
Holidays: Paid company holidays and floating holidays
Professional Development: Training programs and opportunities for career advancement
Performance Bonuses: Annual merit increase and/or bonus based on individual performance
Company Events: Team-building activities, social events, and company outings
Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.
EEO
Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.