At Cascade, we partner with best-in-class HVAC, plumbing, and electrical companies across the Southeast to provide outstanding service to residential customers in the Southeast. Our brands are well-established leaders in their respective markets and communities. Here, businesses grow and excel, and employees build fulfilling careers.
Responsibilities:
Strategic Leadership
Build short and long-term goals for the company in partnership with Cascade Leadership Operations Management
Lead daily/weekly meetings with Department Managers and Service Teams to drive performance
Identify and establish the use of KPI's to track performance.
Manage the utilization of materials, and manpower to optimize profitability.
Implement Quality Control standards and procedures for Installation/Repair Activities
Ensure Compliance with Safety and Regulatory Standards and Regulations
Partner with Service Teams on problem-solving activities
Sales Management
Implement processes and metrics for all aspects of sales process - lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing
Financial Management
Manage Budget and Forecasting process to achieve revenue and profitability goals
Implement and Track Key Performance Indicators in adherence to budget
Team Leadership
Lead, mentor and develop diverse team of technicians, support staff and managers
Utilize quarterly and annual review process to develop team
Customer Relations
Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.
Vendor/Supplier Management
Ensure timely procurement of materials and equipment at competitive prices.
Implement Cascade Services preferred Vendor program
Regulatory Compliance
Implement and enforce safety protocols to maintain a safe working environment for employees and clients.
Qualifications:
Bachelor's degree
HVAC Experience is A Plus but not required
Strong leadership and interpersonal skills, with the ability to effectively lead and motivate a diverse team
Excellent communication and negotiation abilities, both verbal and written.
Proficiency in financial management and Budgeting
Familiarity with relevant software and tools, including project management and CRM systems.