The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online. We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices. At The Lotter, we understand that building a world-class company starts with a world-class team. If you're looking to join a fast-growing tech company that values work-life balance, feedback, and growth, The Lotter is the place for you.
About the Role:
The Customer Support Representative's role is to deliver top-quality customer service to the Company's esteemed customers through email, phone, and live chat. The role also includes operational and back-office functions.
Responsibilities:
Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.
Resolve incoming customer queries and complaints to ensure customer satisfaction.
Process all tasks in a timely, accurate, and courteous manner.
Complete all related documentation and data entry to high standards and within the set time parameters.
Creatively explore options, possibilities, and choices for customers.
Sell solutions and deliver results to customers.
Ensure the provision of excellent customer service levels is maintained and exceeded.
Adhere to quality parameters, procedures, and policies established by the Company.
Strive to achieve personal targets to contribute to the Company's overall targets and standard levels.
Develop and maintain a good knowledge of the Company's products, services, and systems.
Comply with all company business processes, policies, and legislative requirements.
Handle all client and customer contacts following the Company's defined standards while keeping customer and company details completely confidential from external and third parties.
The role includes operational and back-office functions, and training is provided.
Requirements:
2-3 years of customer service experience.
Ability to work in a fast-paced environment.
Attention to detail.
Time management skills.
Working hours may vary.
Weekends are a must!
Bonus Points:
Previous experience in the lottery industry.
Knowledge of additional languages (e.g., Spanish) will be considered an asset.