Why you should work with usWere a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, youll work within a cross-functional team where youll influence product and design decisions with ownership of projects from inception through development.
Youll get to showcase your experience and knowledge in UX research, design, content and information architecture.
The jobAmerican is transforming the way we deliver software and solutions for our customers and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX Product Designer.
This job is a member of the User Experience (UX) and Digital Customer Experience team IT. The UX Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy.
This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. Youll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).
Principal duties and responsibilities
General
Work with a cross-functional team using agile methodology to define user stories and UX deliverables
Influence design and product owner decisions based on UX best practices, design principles and research
Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
Collect, analyze, present and action feedback and manage changes to deliverables
Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
DesignDesign the visual style, interface and interaction flow of applications and experiences
Develop conceptual diagrams, wireframes, visual mockups and prototypes
Develop and maintain detailed specifications and design patterns
Information ArchitectureGather and translate rules and assets into UX systems, programs and enterprise solutions
Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
Advocate for the user and collaborate with business owners to develop features and flows that align with the users needs
UX ResearchCreate research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
Design, recruit / schedule and moderate usability studies and user interviews
Project managementProvide timely status reporting (including work left to do, issues, risks) on all projects
Manage all communications necessary to get the project done including negotiating with key stakeholders
A qualified candidate should possessBachelors degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Strong skills in modern design and prototyping tools (Sketch, Zeplin, Flinto, Adobe CC, Figma)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
A preferred candidate should posses
Bachelors or masters degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
7+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Sound like a good fit? Please include an online portfolio demonstrating a strong experience in creating user-centered experiences with your cover letter and resume.