Job Description:
Location(s): Lombard, IL
We are seeking a Network Analyst to join our growing team and help with a variety of hardware, software, and networking projects at various Clients.
Responsibilities:
- Respond to escalated technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
- Identify and resolve hardware, software, and/or networking issues by conducting tests, analyzing the problem, and provide suggestions for solutions.
- Program and install new hardware systems, software upgrades or networking cables.
- Provide technical and/or operational training as needed.
- Document hardware configuration information, software configuration administration, network performance and network layouts on a regular basis.
- When necessary, travel to Clients' offices or server locations for hardware and network malfunctions.
Qualifications:
- Bachelor's Degree in Information Technology or related field and/or relevant experience
- 5+ years of experience as a Network Analyst
- Strong understanding of network infrastructure and network hardware
- Ability to think through problems and visualize solutions
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
- Knowledge of IPSec Tunnels
- Knowledge of OSPF
- Understanding of Routing
- Knowledge of application transport and network infrastructure protocols
- Ability to create accurate network diagrams and documentation for design and planning network communication systems
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Ability to work with all levels of staff within and outside of IT and outside the organization
- A self-starter able to work independently, but comfortable working in a team environment
- Good analytical and problem-solving skills
- LAN, WAN, and WLAN experience
- Network security experience a plus