Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.
You will be assisting the outside and inside sales team with data/order entry and customer service.
What the role entails
Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer's purchase order, generate and check order acknowledgements, email to customer.
Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
Prepare Returned Goods Authorizations and Credit Requests.
Process credit card payments
Provide customer support through knowledge of our products and their applications.
Respond to inbound sales calls.
Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
Prepare and follow up on quotations to customers.
Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties' i.e. the Customer, ISR, ASM, OM.
EDUCATION and/or EXPERIENCE
High school diploma or GED
Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.