Witbe is the leader in Quality of Experience (QoE) test & monitoring. This means that our technology can control any device - PC, smartphone, tablet or STB - to measure the Quality of Experience of any digital service: telephone, web, and most importantly, video! We do so with an award-winning approach, based on robots, which can replicate any end-user behavior.
Since our foundation in 2000, we have continuously grown, and we are now proud to be trusted by more than 300 customers in 58 countries. In 2016, we went public on the Euronext Growth French market (ALWIT.PA), which allowed us to develop the company even further. Today, we have offices all around the world including locations in Paris, New York, San Francisco, Denver, Montreal, London, Lisbon and Singapore. Broadcasters, operators & app developers, all rely on Witbe robots to ensure flawless services.
Position Summary
We are pleased to offer a Technical Project Manager positions in our Customer Success team to work with some of the biggest operators and broadcasters on the market. We are looking for resourceful and quality-oriented team members with strong technical knowledge, ready to highlight the added value brought by using Witbe technology to measure the quality of any service. Relying on production, support, and scripting teams to properly deliver every project, the Technical Project Manager is a key position to share Witbe best practices, brand image, and successes with our customers.
Key Responsibilities
Own and manage the customer lifecycle from on-boarding to go live and continued technical account management
Anticipating customers' needs, detecting potential future projects, and informing the sales manager in charge of the account.
Guaranteeing that the delivered project is aligned with customer needs.
Keeping up to speed with the latest evolutions and best practices of new Witbe products and versions.
Making sure that Witbe products are used in the best conditions and that the customer gets the best value out of them.
Reporting all necessary information to better engage customer relationships and promote Witbe.
Profile
The equivalent of a Bachelor's or Master's Degree in Computer Science, IT, Engineering, or related field
Experience in Technical Project Management
Excellent spoken and written communication skills with an emphasis on customer relations.
Required Skills
Ability to be autonomous, open, and transparent.
Strong adaptability in communication skills; the position requires communication with all levels of management and employees, from entry-level to upper management.
Technical environment: Windows, Linux Centos, iOS, Android
Understanding of UNIX/Linux system administration and network communication protocols (such as TCP/IP, IPsec, routing protocol)
What We Offer
Health insurance (medical, dental, and vision) - Witbe covers 100% of healthcare premium costs
Life insurance, short-term and long-term disability insurance