Looking to join a climate-tech company? We are looking for incredible, mission-oriented people who are motivated by solving complex problems to join one of our clients.
Comp: 100k with bonus/incentive opportunity (around 125k total)
WHO WE ARE LOOKING FOR:
? University Qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)
? 2-5 years experience in the HVAC industry
? Familiar with Building Management System (BMS) and knowledge of building services
? Experience being in a customer facing role
? Proven experience of working in a fast-paced environment
? Competitive and achievement orientated
? Ability to work autonomously
? Possession of a positive attitude and an interest in learning
? Willing to step-up to help fellow team members
? Excellent oral and written communication skills
? Willingness to travel to client sites. Full drivers license required.
WHAT ELSE CAN WE TELL YOU:
? Be a foundation team members in our US expansion;
? Work full time, Monday to Friday, with flexibility for in office and remote work;
? Company laptop and phone - having the reliable, quality tools to do your job is essential, and we'll provide you with them;
? Opportunities to grow, develop and be challenged in your role - progress is paramount, so you'll receive the support and guidance you need to help you achieve your career goals;
? Knowing that each day you work here, you'll be taking climate action
? A market competitive salary package including benefits.
? A range of employee perks, ranging from team drinks & lunches to an EAP service.
? Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape us and the future of building energy efficiency
WHAT YOU'LL DO:
As a Customer Success Engineer, you'll work alongside a Customer Success Manager / CS Lead to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.
? Be responsible for delivering an exceptional customer experience for our clients.
? Become the voice of the customer, by empathizing with them, understanding their needs, motivations and key business challenges
? Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.
? Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).
? Drive adoption and engagement of our platform through training and continuous engagement across multiple touch points with the client, and their contractors.
? Use our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies
? Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimization strategies to improve building operations, energy efficiency and indoor environment.
? Maintain regular, open communication with building operations teams with occasional on site visits.
? Be a platform expert and an advocate for us, ensuring clients understand the value our platform provide