Required Skills and Experience • 3-5 years of experience as an IT support specialist. • An associate's degree or higher in computer science, information technology, or similar OR equivalent years of experience • In-depth knowledge of computer hardware, software, VPNs, VOIP, firewalls, etc. • 3-5+ years of experience with Windows & Mac • Ability to determine IT needs and train end-users as well as work with varying levels of end user IT skills
Job Description
We are looking for an IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software, enhancing system performance, and securing data. You should have experience in providing information technology support in a fast-paced environment.
IT Support Specialist Responsibilities: • Providing IT assistance to staff. • Training end-users on hardware functionality and software programs - focus on Excel, Word, and PowerPoint. • Monitoring hardware, software, and system performance. • Updating computer software. as well as upgrading hardware and systems. • Maintaining and creating databases for asset tracking. • Work with 3rd party MSPs to ensure system security and certifications, and coordinate backup and firewall support. • Employee onboarding and offboarding and Intune device management. • Coordinate and provide basic support for VoIP telephone system, telephones, copiers, etc.