This position will have a significant impact on the networking team of the organization by overseeing the configuration, administration, and enhancement of Cisco voice and telecom solutions. Designs, implements, and maintains moderately and highly complex telecommunications infrastructure for the enterprise. Responsible for day to day support as well as afterhours support in an on-call rotation with focus on new implementations, pro-active monitoring and problem resolution. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems. The primary focus of this role is to design collaboration infrastructure that takes advantage of the latest technologies. This position requires a comprehensive comprehension of telecom infrastructure, proficiency in Cisco Unified Communications Manager (CUCM), and VoIP technologies.
KEY RESPONSIBILITIES:
1. Responsible for overseeing the development, implementation, and upkeep of Cisco voice applications, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and others.
2. Oversee the maintenance, troubleshooting, and configuration of voice gateways, routers, switches, and additional network devices.
3. Ensure compliance with voice network security, capacity planning, and high availability best practices.
4. Enhancement of Telecom System Optimization:
5. Assess and optimize telecommunications infrastructure, pinpointing opportunities for development and increased efficiency.
6. Work in tandem with cross-functional teams to implement voice services into additional applications and systems.
7. Support for Technical Issues and Resolution.
8. Act as the point of contact for escalated matters pertaining to telecommunications and voice, ensuring prompt resolutions and technical counsel for the team.
9. Conduct incident root cause analyses and subsequently implement preventative measures.
10. Capacity planning and monitoring of the Cisco UC environment and takes corrective action when required.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.
MINIMUM EXPERIENCE REQUIRED:
Five (5) years of experience designing, implementing, managing voice and telecommunications solutions for Cisco video conferencing equipment, and voice/data equipment, including current versions of Cisco Call Manager is required.