Event Manager - Embassy Suites by Hilton South Bend at Notre Dame at Hilton Global in South Bend, Indiana

Job Description:

Embassy Suites by Hilton South Bend at Notre Dame is looking for its next Event Manager!

Located in the vibrant Eddy Street Commons directly across from the University of Notre Dame, our hotel boasts 10,000 square feet of banquet space and 164 guest rooms, offering an exciting environment for both team members and guests.

Ideal Candidate:

We are seeking an excellent communicator with a true passion for hospitality and a heart for service. The ideal candidate will be detail-oriented and have at least two years of experience in events. If you're ready to make an impact in a fast-paced, dynamic setting, we want to hear from you!

Shift Pattern: Full availability is required.

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As an Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure a seamless transition from the pre-event to post-event phases. Your role is vital in providing high-level service and maximizing revenue opportunities by upselling and offering event enhancements.

Position Summary:

• Organize, plan, and prioritize duties by developing clear plans and goals.
• Communicate effectively with internal and external clients via telephone, email, written documents, or in-person interactions.
• Build and maintain strong relationships with clients to set and meet expectations.
• Demonstrate thorough knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate to handle complaints and disputes.
• Influence and sell to both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining the best solutions.
• Deliver high-quality service by understanding guest needs and providing direction, feedback, and coaching to team members.
• Participate in customer site inspections and assist with the sales process when needed. #LI-AT3

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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