Day to Day - Insight Global is looking to hire tier 2 customer support specialists for our client in the financial services industry. In this role you will be working within retirement services taking around 25-30 calls per day from clients calling about general questions about their IRA accounts, distribution take out, and process transactions. Onsite in El Paso 5 days per week.
Flexibility is a key aspect of this role and must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues. General PC skills required including experience with Word, Excel and Outlook.
This is a 6-month contract with potential to go permanent and you must be comfortable going onsite everyday as remote isn't an option due to compliance reasons.
process to close: hire off resume, start date 10/21 - recruiter to do IH and send screenshot to me of candidate. Put 15 minute screen on calendar. IH and references must be completed before submittal and resume must be dubbed with no contact information and location visible.