The Sr. IT Manager will lead and oversee the technical support and service operations within the organization, ensuring efficient and effective technical solutions. In this key role, you will make impactful decisions on IT initiatives, infrastructure projects, and team management, driving the success of IT operations across the company. This position offers a hybrid work schedule with great benefits, including a 401k match of up to 4%, 3 weeks of PTO, and a bonus opportunity.
Supervisory Responsibilities:
Hire, train, and mentor IT department staff.
Organize and manage IT staff schedules, ensuring optimal team performance.
Handle employee discipline and terminations in alignment with company policies.
Duties/Responsibilities:
Analyze the organization's software and hardware needs to ensure the right solutions are implemented.
Oversee and facilitate the installation, maintenance, and upgrades of IT systems, hardware, and software.
Identify and recommend necessary changes and upgrades to maintain efficient operations.
Lead and participate in technical support and helpdesk functions, ensuring top-tier service to end users.
Stay informed about the latest IT trends and developments, advising senior leadership on how changes may impact the organization's technology landscape.
Coordinate and schedule large-scale hardware and software installations.
Ensure IT-related projects are completed on time, within budget, and aligned with organizational specifications.
Set and track project milestones, adjusting timelines and expectations as necessary.
Build and maintain relationships with external IT vendors and service providers.
Perform additional duties as assigned.
Required Skills/Abilities:
Excellent interpersonal and customer service skills.
Strong leadership, supervisory, and team management abilities.
Detail-oriented with exceptional organizational skills.
Strong analytical and problem-solving capabilities.
Thorough understanding of technology, software, and hardware.
Proficiency with Microsoft Office 365 and ability to quickly learn other relevant software.
Extensive knowledge of desktop and end-user support, Windows Server (2019, 2016, 2012), Active Directory, Group Policy, and scripting.
Experience with VMware/virtual environments, firewalls, TCP/IP, switching, DNS, DHCP, antivirus/antispam solutions, and backup solutions.
Familiarity with Azure, Microsoft Endpoint, Citrix, VoIP, and terminal service environments.
Education and Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field is required.
At least 10 years of experience managing an IT department.
Perks and Benefits:
Competitive salary with bonus opportunities
401k match up to 4%
3 weeks of PTO
Great benefits package
Hybrid work schedule in Chandler, AZ
Be a decision-maker on IT initiatives, projects, and team management.