Must have the ability to obtain a Public Trust Clearance!
Position Description:
Support the deployment of client's mobile devices and mobile applications, enrollments, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications.
Syncing mobile devices with iTunes and supporting/assisting the client in this process - downloading apps from the App Store and supporting/assisting the client personnel in this process.
Troubleshooting VPN, Wi-Fi and 5G communications problems as they occur during the deployment and ongoing operations of the Postal Inspection Service within the network.
Interface with suppliers (e.g., MobileIron, Tangoe, Apple, etc.) as part of the daily support duties supporting the rollout and operational support of the Postal Inspection Service.
Experience with a Mobile Device Management system such as MobileIron (preferably), Boxtone, AirWatch or Maas360
Utilize MobileIron MDM (mobile device management) to support and manage client's mobile devices (Apple iPads/iPhones). Will run activity, performance, and compliance reports on mobile devices within the MobileIron MDM.
Prepare online instructions and could conduct weekly online sessions with government personnel to activate, enroll, and otherwise set up mobile devices for utilization within the client's automated environment.
Utilizing the MS Suite of products to include MS Word, Excel, Outlook, Project, and Visio in support of report generation, developing planning documents, and customer interface associated with the client deployment and ongoing support.
Experience and Education:
Bachelor's degree from an accredited four-year institution in a computer science, information system or related field preferred
10+ years of related work experience.
Must be proficient in Mobile Device Management (MDM), Apple and Android
5+ years support Apple iPads, iTunes, and Apple apps.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and Texas that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.