At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Van Hessen, Devro, and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary.
With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry.
The global life science company Bioiberica produces active ingredients for humans, animals, and plants, from starting material it receives from Van Hessen.
We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the role
Participation in all IT Service Desk - Line 2 (approximately 80% of time)
Assume delegated duties to assist IT Service Desk Manager from time to time
Point of escalation for general IT Service Desk team internal queries
Delivery of new IT Service Desk staff onboarding process
Overseeing of "On Call" rota scheduling
Proactive "Fixer" and team coordinator for urgent support requests in their region
Providing regional assistance with project execution
Providing regional assistance with IT Business Partner messaging
Providing coordination assistance for active problems (multi-incident/IT Service Desk Specialist dependencies)
About you
Excels in management and the optimization and realization of excellent services, processes and team performance
Achieves results through analytical skills, guiding action and recognizing and developing talents and competencies of employees
Resolves (unique) less well-defined practical issues, that require specialized knowledge, analysis and overview
Oversees how decision-making and actions impact other job positions and departments
Is capable to set up structures and systems
You will have a confident and pragmatic approach to identifying and raising issues with line management alongside excellent prioritisation skills
Experience
Minimum 4 years experience in a Service Desk environment
If you are looking to join a global organisation, going through growth and transformation and being part of our journey, then we would love to hear from you. We also offer a competitive salary and benefits.
Please apply with an updated cv and a member of our Talent Acquisition team will be in touch.