1-3 years of digital publishing, content/ web authoring experience
Professional experience working with CMS (content management systems) or similar digital systems
Experience working in and developing training plans
Ability to translate technical information to non-technical users
High competency with PC, MS Office - Excel, Access, Word, PowerPoint, Project
Broad business exposure and direct experience in implementation of business change and process improvement initiatives.
Excellent written and verbal communication skills - with ability to tailor messaging to different audiences
Strong analytical, investigative, interpersonal, written, and communicative skills
Ability to multi-task and work independently
Available to work flexible schedule when needed to accommodate remote training or meetings with global stakeholders
Preferred Experience:
Enterprise retail experience
Day to Day:
As the Digital Publishing Capabilities Trainer, you'll implement learning and development tactics that create a clear competitive advantage for the business. Your primary focus will be to build and deliver training programs to enable capabilities in key product areas where process or technology changes are in play. You will partner with cross-functional teams to develop consistent materials and to lead training sessions that will improve performance and effectiveness. You'll work to ensure training plans are adequate to equip and empower worldwide tool users . You'll also create a learning atmosphere capable of supporting to a variety of learning styles and needs.
You will assist in the creation, maintenance, and troubleshooting of the training program information and provide live training sessions as required. You will work with Marketing, Product and Operational teams to ensure all technical aspects of the training environments are covered. You will help troubleshoot and resolve basic permissions issues, manage training packets and exercises, and update learning assets and programs in conjunction with the ongoing training needs. You will be accountable for training delivery logistics, including planning, scheduling, and coordinating resources - both for in person trainings and virtual (Zoom) sessions.