The Data Analyst will work closely with business units and IT teams to ensure data integrity and compliance on Data Analytics initiatives
The ideal candidate will have a background in Data Analytics, Customer Insights, Business Intelligence, or a related field
Must have experience with using MS Excel to understand and build complex spreadsheets and analysis
This position is Remote, with occasional travel to Miami, FL or Charlotte, NC
Key Responsibilities:
Develop breadth of expertise across business domain and can navigate the company's Data Warehouse
Ensure data integrity and analyze business performance using data across data sources
Explore unstructured (open-ended text/speech) and structured (surveys) data
Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make the data evaluation process more flexible or scalable across datasets
Document and measure progress and business performance against project outcomes and goals to ensure experience gaps have been resolved and the customer journey is improved
Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
Interpret and communicate complex ideas and findings into meaningful insights easily understood by audiences of varying levels of seniority and analytical understanding
Ensure deadlines are met and proactively communicate when deadlines are at risk
Qualifications:
3-5+ years of experience in Data Analytics, Customer Insights, Business Intelligence, or a related field, preferably working with large datasets from multiple sources
Must have experience with using MS Excel to understand and build complex spreadsheets and analysis
A mindset geared toward back-end of innovation and a willingness to ask tough business questions and challenge the status quo
Demonstrated success in uncovering and solving challenging customer issues in a dynamic business setting and delivering high quality results in a challenging environment
Curiosity to explore complex and customer focused qualitative/quantitative data sets, experimenting to see what insights it uncovers
Ability to transform complex ideas into easily understood concepts
Demonstrated ability to utilize advanced analytic techniques and develop strategic frameworks to synthesize insights from multiple data sources
Ability to work both independently and collaboratively to complete tasks and identify solutions
Excellent written and oral communication skills
Bachelor's Degree is preferred; equivalent real-world work experience will be considered
Experience working with SQL is preferred
Experience working with Financial data is preferred
Experience working with Salesforce data structures is preferred
Experience working with Oracle NetSuite data structures is preferred
Company Description:
Paradigm Technology is a strategic Professional Services organization which primarily focuses on delivering high value solutions in Digital and Business Transformation. We extend a work culture unlike any other Professional Services Company! Our Practice Teams support two core areas:
IT Management Consulting and Project Management
Strategic and thought leadership arm supporting the CIO and business agenda as well as the execution teams delivering services and efficiencies within the PMO
Digital Practices
Drives the modernization of Digital Services, such as Cloud, Advanced Analytics, Data Engineering, Data Management, and Data Governance