We are seeking an experienced and versatile General & Operations Manager to lead and oversee all aspects of our business operations. This dual-role position combines the strategic oversight of a General Manager with the operational expertise of an Operations Manager. The ideal candidate will be responsible for driving the overall growth of the business, improving operational efficiency, managing budgets, and leading cross-functional teams and managing projects. This role oversees all companies day-to-day operations working closely with the operations and customer service teams. You will be a key figure in ensuring that the company meets its long-term objectives while maintaining daily operational excellence.
Key Responsibilities:
Strategic Leadership
Develop and implement business strategies to meet the company's short-term and long-term goals.
Lead and motivate department heads to ensure business objectives are met.
Establish and refine company policies and ensure compliance with industry regulations.
Drive profitability through sales growth, cost control, and effective resource allocation.
Represent the company at public events, client meetings, and industry functions.
Collaborate with the team to evaluate business performance and develop improvement plans.
Foster a company culture that aligns with the business's values and mission.
Build and maintain strong relationships with key stakeholders, including partners, vendors, and clients.
Operational Excellence
Oversee daily operations to ensure smooth, efficient, and productive workflows across all departments.
Implement strategies to optimize processes, reduce waste, and improve productivity.
Monitor key performance indicators (KPIs) and use data to guide operational decisions.
Create daily, weekly, and monthly reports.
Manage budgets, allocate resources effectively, and forecast operational expenses.
Monitor business performance and financials.
Ensure compliance with safety, quality, and legal regulations across all business operations.
Drive team performance by mentoring and training operations staff, setting clear objectives, and providing continuous feedback.
Identify areas for operational improvement and implement solutions to enhance customer experience.
Collaborate closely with ops, sales, marketing, and finance teams to ensure seamless coordination across all departments.
Oversee supply chain management, including procurement, inventory control, and supplier relationships, ensuring everything is on track.
Human Resources Management:
Manage recruitment, onboarding, and training of new employees.
Oversee payroll, benefits administration, and ensure compliance with labor laws and regulations.
Develop and implement HR policies and procedures that align with company goals and values.
Manage employee relations, conflict resolution, and performance reviews.
Foster a positive workplace culture that encourages employee engagement and retention.
Financial Oversight:
Collaborate with the finance team to manage budgets, monitor financial performance, and optimize operational costs.
Oversee accounts payable and receivable, ensuring timely and accurate transactions.
Special Projects and Continuous Improvement:
Oversee special projects that contribute to operational improvements and business growth.
Work with cross-functional teams to implement strategies that improve overall business processes.
Qualifications:
Bachelor's degree in business administration, operations management, or a related field. Master's Degree is a plus
5+ years of experience in a senior operations or general management role.
Strong leadership skills with a proven ability to manage cross-functional teams and drive business success.
Excellent problem-solving, analytical, and decision-making abilities.
In-depth knowledge of business and management principles, including budgeting, financial forecasting, and strategic planning.
Ability to work under pressure, handle multiple projects, and adapt to a fast-paced environment.
Proficiency in business software tools
?
FULL TIME BENEFITS
Medical Insurance
Dental
Vision
401K
Employee Discount
6 Paid Holidays
15 Days PTO (accrual based)
ABOUT EMERSON AND FRIENDS
Founded in 2018 by artist Nicole Northway, Emerson and Friends emerged to fill a niche in the children's apparel market with expertly designed, functional, safe, and trendsetting clothing. As a mother of two, Emerson and Lucy, Nicole leverages her MFA to guide product development and lead a creative team dedicated to producing imaginative and high-quality products. What began as a family business has quickly evolved into a rapidly expanding company at the forefront of the industry. Emerson and Friends has been recognized as an Inc. 5000 company, ranking at number 434 on this year's list. Additional achievements include appearances on Good Morning America, features in major news outlets, and partnerships with leading retail chains.
By the end of 2024, we will be moving into our new, expanded facility in Clearwater, FL, which will include showrooms, collaborative creative spaces, offices, and warehouse facilities. We are deeply committed to our employees and strive daily to foster a warm, welcoming environment that encourages growth and community. Our vibrant work culture is built on creativity, collaboration, and a shared passion for excellence.