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About this role:
Wells Fargo is seeking a Lead Business Execution Consultant within the Customer Impact Assessment and Resolution Strategies (CIARS) team, a function of Enterprise Complaints and Remediations (ECR). ECR is an organization that develops and implements consistent standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting, and stakeholder communications. Enhancing our practices and outcomes for customers is critical part of building a better Wells Fargo.
Learn more about our career areas and lines of business at wellsfargojobs.com
In this role, you will:
Partner with cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
Review strategic approaches and effectiveness of support function and business performance
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Issue Management Experience
Customer Remediations Experience
Experience working with the Shared Risk Platform (SHRP), Veritas (Issue Management), and Integrated Remediation Management Tool (IRMT)
Line of Business experience, Consumer, Small & Business Banking, Commercial Banking, Wealth Investment Management, Corporate & Investment Banking, Global Treasury Management
Strong analytical skills with high attention to detail and accuracy
Ability to articulate complex concepts in a clear manner
Highly refined and professional verbal and written communications
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Superior project management skills including the ability to handle multiple projects concurrently
Ability to synthesize complex analytical findings into executive level communications
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to assess current processes/procedures and make recommendations for efficiency
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures.
Ability to operate in a complex, heavily matrixed corporate environment.
Sense of urgency and personal accountability
Knowledge of the financial services industry, products, and regulatory environment.
Excellent organizational and time management skills
Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
Job Expectations:
Currently it is a Hybrid work schedule-3 days in office and 2 home
Potential to work extended hours if needed if business requires
Ability to travel up to 10% of the time
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $96,600.00 - $171,800.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 12 Oct 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.