Faulconer Energy, LLC, a growing Independent Texas Oil & Gas Company with over 40 years in the industry, has a new exciting opportunity for an Information Technology Specialist in our Tyler, Texas Office. The position will be responsible for coordinating general in-house IT support for all company employees.
The Information Technology Specialist position is located in beautiful Tyler, Texas in the PineyWoods. This location is very desirable due to the high quality of life, minimal commuting time to work and abundant recreational activities in the area. If you are contemplating a lifestyle change from the congested city, Tyler provides a great family-friendly environment. ( www.tylertexas.com )
Overall Position Responsibilities:
General Responsibilities
Serve as the main point of contact between Faulconer Energy and third-party IT provider.
Manage day-to-day IT end-user support issues and escalate more complex issues to the third-party provider as necessary.
Oversee IT service tickets, ensuring timely resolution and prioritization of tasks.
Provide basic internal IT support for common issues such as login problems, network access, hardware setup, and software issues to reduce routine IT dependency on third-party support.
In conjunction with third-party IT provider, develop and maintain IT policies, procedures, and security protocols to align with industry best practices.
Infrastructure Coordination
Oversee and coordinate the company's internal IT infrastructure, including workstations, servers, networks, and security systems.
Monitor and assess network performance and server operations to ensure reliability and performance across all office locations.
Collaborate with the third-party IT provider to ensure appropriate backups, data recovery processes, and cybersecurity measures are in place.
Support the roll-out of new hardware and software implementations.
Data Management & Analytics
Assist in laying the foundation for future data management projects, including setting up data lakes and repositories for production data.
Provide support for SQL-based data management, helping with queries, database management, and troubleshooting.
Contribute to the development and implementation of data analytics initiatives using tools such as Python, SQL, or cloud-based analytics platforms (Azure, AWS, etc.).
Collaborate with internal teams and third-party vendors on data-related projects.
Planning & Growth Initiatives
Identify opportunities for improving and optimizing existing IT processes and systems in preparation for future growth.
Act as a liaison between business stakeholders and technology experts to drive IT strategies that align with future organization goals.
Help identify and evaluate new technologies, including AI, machine learning, and advanced analytics tools, that may benefit the business in the oil and gas space.
Plan for the expansion of infrastructure, both hardware and software, as the company growth.
Required Skills & Qualifications:
Bachelor's Degree in IT or related degree/certifications preferred.
IT Generalist position with a minimum of 3-5 years of diverse IT experience.
Strong experience in IT infrastructure management (networks, servers, security).
Familiarity with SQL for database management and queries.
Proficiency in Python for data analysis and automation of IT tasks.
Basic understanding of cloud-based technologies (AWS, Azure, etc.) for future growth projects like setting up a data lake.
Problem-solving skills with the ability to prioritize tasks in a dynamic, fast-paced environment.
Strong communication skills for effective collaboration with third-party vendors and internal departments.
Ability to manage internal IT initiatives/projects while ensuring smooth coordination with external providers.
Knowledge of data analytics platforms (PowerBI, Tableau) preferred, but not required.
Experience with cybersecurity best practices and implementation preferred, but not required.
Possess strong work ethic and professional standards.
Demonstrated ability to work in a proficient manner with limited supervision.
Well-developed interpersonal and listening skills.
Action-oriented with demonstrated initiative to follow up and follow through on projects.
Self-motivated, organized and detail oriented, with the ability to multi-task and work with challenging issues, while establishing and meeting deadlines.
Capability to work effectively with a diverse group of team members.
Legal authorization to work in the US on a full-time basis.
Attractive compensation and benefits package for qualified candidates. EOE