We have an urgent below position .If you are interested please share your updated resume with the rate expectation.
Job Title :Desktop Support Technician
Location:Marysville Ohio_Onsite
Job Description:
Responsibilities: • Provide high level of customer service • Provide phone and deskside support to end users across the site • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary • Take ownership of issue\request through resolution or escalation • Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities: • Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool • Ensure that work is carried out within agreed Service Levels. (SLA's) • Client on-boarding, transfers, and off-boarding efforts • Maintain high level of accuracy of AMDB • Availability during weekend and after hours as per rotational roster • Finish Projects (asset refresh etc) in a timely manner • Work on IMACDs and off hours move requests • Work with the team lead to make the team lead successful and be a great team player • Help users facing issues with Mobile Devices • Show urgency in helping C - suite users and provide exceptional service