We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!
Key Responsibilities
Make outbound calls to customers to discuss services, promotions, or product inquiries
Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
Accurately document customer interactions and update account information in the system
Work towards individual and team performance goals, including call quotas and customer satisfaction targets
Collaborate with team members to improve call strategies and customer engagement
Maintain a high level of professionalism and customer empathy during interactions
Follow company policies and guidelines while ensuring compliance with all regulatory requirements
Qualifications
High school diploma or equivalent; college degree preferred
Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
Excellent verbal communication and active listening skills
Ability to manage time effectively, prioritize tasks, and meet performance goals
Proficiency with CRM systems and basic computer skills
Ability to work well under pressure and adapt to a fast-paced environment
Strong problem-solving skills and attention to detail